Ordered 2 day delivery. Which was confirmed by Verizon. Verizon agents says it has shipped, UPS says it has not, paid for 2 day shipping and do not have the phone. I'm being told I can not cancel the order or get a new phone as this order is 'in process'. I have spoken to two agents on the phone and one on chat. Each say the phone is coming or 'good news you have ordered a popular phone' but no phone has been received. What can I do? I have multiple lines and have been with Verizon for 20 years. This is beyond poor customer service. Starting to look at a different carrier.
Hi there! Sorry to hear that the order was delayed. We are happy to review this with you. I sent you a private message to get started.
-Nikki
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