Did anyone else update their phone or plan to Unlimited Plus to qualify for the Sunday Ticket on us and then after a week of calling because the link was not sent, they tell you that you didn’t qualify for the offer.
On 9/7 I upgraded my phone (iphone 11 pro max) to the iPhone 15 Pro max. I upgraded my phone plan to the Unlimited Plus to get promotion including Sunday Ticket. Before completing the purchase, I asked John, the verizon representative, if I would qualify for NFL Sunday Ticket and he said yes. I’ve called multiple times and I would get the run around that I would receive the link in 5 day, in 2-3 days and in 4 days. Today 9/13 no link has been sent. I called Verizon again and after further looking into my account, the representative told me that my apple products were not included in the promotion. She said that even if I upgraded my plan to the new Unlimited Plus, I didn’t qualify for Sunday Ticket because my previously was a different unlimited plan. I asked to speak the supervisor and she pretty much said the same thing. I asked why did John say I would qualify for Sunday Ticket from the beginning. That is the only reason I upgraded my phone. She said I could return the phone and she would switch me back to my old plan. I asked who else I can speak to her about this and she had already hung up on me. I am so frustrated and disappointed with Verizon.
#nfl #nflsundayticket #sundayticket #verizon
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