I have been dealing with this since 9am EST Monday 9/23/24. Two tickets created and escalated with no resolution. Went to the store where they had me there for four hours with no resolution. Called customer care three separate times with no resolution.
I see this has been happening since Friday with no warning to the consumer not to proceed with the upgrade. I have no phone with a hurricane on the way tomorrow. I don't want to hear I'm sorry, I don't want to explain my situation for a 5th time just please fix this. Is something being done with those two escalated tickets?
This is wrong on so many levels given this has been an issue since Friday 9/20/24 with no warning. I depend on my phone for business calls. The correct thing to do here is warn consumers about this issue before they get excited to upgrade their phone and waste an entire day with Verizon on the phone and in person with zero resolution.
I'm starting to think that the Consumer Financial Protection Bureau and/or the FCC need to hear about what is going on. This seems to be a widely known problem with no warning before this happened given Verizon has known for four days and counting this is going on. My family and I are in the path of a hurricane tomorrow and I have to deal with this going on two days.
I'm starting to think that the Consumer Financial Protection Bureau and/or the FCC need to hear about what is going on. This seems to be a widely known problem with no warning before this happened given Verizon has known for four days and counting this is going on. My family and I are in the path of a hurricane tomorrow and I have to deal with this going on two days.
Oh, no! Before anything, we hope you and your family are safe. Our goal is to help you in the best way possible.
You can always troubleshoot the issue through our troublehsooting assistant: https://www.verizonwireless.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
