I just joined Verizon from another carrier a few weeks ago and got a new iPhone 12 Pro. Every other day, my phone will lose Verizon service (it says No Service). I have to go into settings and hit Reset Network Settings. After I do this and it restarts, I'll get cell service back with three to four bars of signal. Then it will work fine for a day until the signal "disappears" and I'll have to reset again. Every time I reset network settings, I also lose all my saved wifi connections. Is there a way to keep connected to Verizon without having to do this every two days?
We're so happy that you joined us! We definitely want you to have the best experience with your device. I'm so sorry to hear about what's going on. Tell me, is there any pattern with this (always when in a specific area, for example)? If you power off and on without resetting the network settings, do you have the same results? Is this happening now? Please clarify, thanks.
This is not happening now, but I just reset today. I will try powering off and on next time this happens. I'm usually at home, but it's happened while I am out as well, though I might not notice I lost the signal until an hour or two later. When I'm out and I reset my settings after getting No Service, it will usually come back with four bars of 5G (only get LTE at my house).
I appreciate those details, thanks. We would definitely like to troubleshoot this when it's happening. In addition, one thing you can do is make sure the software is updated. Please review this link and update the software, if you see an available update: http://spr.ly/6601HBRsZ Please keep us posted, thank you.
I can connect to LTE but not 5G on my Iphone 12 pro. I have the play more plan. Some Rep at Verizon told me there's supposedly an update coming for the 2020 model of the iphone that will allowed us to connect. I'm so confused I thought it was already up and running. Could it be my sim that was included on the phone that was not coded correctly.
5 G is check for on , but the status bar still says LTE .
Sorry to hear about the issues with getting 5G service on that iPhone 12 Pro, chizl. We definitely want to help figure this out. Have our checked out our 5G coverage map to make sure that you are within a 5G Nationwide or 5G UW service area? If not, here's where to check: https://www.verizon.com/coverage-map/ We are working aggressively to roll out 5G Nationwide and 5G UW throughout the U.S. but this service is not available everywhere yet. Has 5G service worked at all on your iPhone 12 Pro since you got it?
all i see are questions about location from Verizon. what a joke! BRAND NEW IPHONE 13 PRO AND THIS IS TRASH!!!
Tykcarp57, we have responded to you in Private. Please respond via the Private Note, so we can make sure to assist with any service issues you are having. *Joshua
This has been happening to me recently as well. Please let me know how to stay connected without having to reset my network settings. I couldn't even look up a recipe in a grocery store that I have visited for years. Never had an issue before and suddenly I can't even get a web page to load.
I have a Google Pixel 6 PRO. I live squarely in the RED zone of Verizon coverage. There's even a big new buzzing Verizon pole on the corner across the street from my house and I can't even make a phone call without being connected to Wi-Fi.
If this issue persists I will be changing carriers ASAP.
Adamvdv, we are sorry to hear that you have been experiencing issues with your service and would love the opportunity to get to the bottom of this. When did you initially start experiencing issues? You indicated issues with calls in your home, does this happen outdoors at this location? If not, about how far do you need to be before you do see a change? Are you aware of others at this location that experience this?
-Loren
My wife and I are on the same plan with Verizon. Neither of us can make calls at our home even though we are in the 5G coverage area and both have different phones. This issue occurs indoors, outdoors, at my workplace as well and really almost everywhere I go.
I have NEVER had good service at or near my home with Verizon even though it shows we are in a 5G coverage area. It was the main reason I switched to Verizon and the service is essentially non-existent. However, I have wi-fi at home.
The main issue I am having currently, which is fairly recent actually, is my mobile data is unreliable and will randomly just not work. It is currently showing I have no service even after resetting my network settings and my phone and toggling the mobile data slider on and off. When it does return I have a fraction of a bar on LTE.
Adamvdv, please provide the zip code and your nearest cross streets. You indicated this is happening with both lines however, when you mention that it is happening all over that does tend to have us looking at the individual phones. Therefore, for clarification purposes, is the no signal situation specific to the home area?
-Loren
Zipcode: 94619
Cross streets: Tompkins Ave. / Carson St.
The consistently low / no signal is most noticeable in my home area. The mobile data issue happens everywhere.
Oh no, adamvdv! It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your service. We would love the opportunity to help you today! Can you please send us a Private Message to better assist you?
I can't believe I found this thread! I agree with EVERYTHING! I've been on customer service chat for the last few days trying to resolve this issue. I did everything that everyone has tried and still happening. If it go from a place with little to no service, and then come to a place that I've had perfect service before, NOTHING. It won't connect for upwards of 20 min. Sometimes if I toggle the network slider, or restart, or toggle the airplane mode but this should not need to be done! It should just connect! And just like someone else posted, sometimes I'm driving, so no map, no way to make phone calls. It's unacceptable!!
Hello, scfh. We want to ensure you recieve the assistance you need to get this issue resolved. We have sent you a Private Note to assist you further.
*Cassie
We have no service at home inside or outside. It has been getting worse to the point that phones only work a couple hours a day. They absolutely do not work from 9 pm- 9 am. Even driving a couple miles doesn’t help. We used to have perfect service at home a couple years ago but now, it’s terrible. Other neighbors in our subdivision are experiencing the same issues. We all plan on dropping and finding a new carrier. We are confused as to why we used to have service and now we don’t. It’s obviously not our devices or something on our end.
That is the last thing we want you to feel and experience. I would love to see what we can do to help. Where are you located? When did it start?
-Amber
MY LOCATION IS SOLID RED ON THE "COVERAGE AREA" WHICH IS COMPLETE GARBAGE! CANT EVEN SEND PICTURE TEXTS ETC. SERVICE IS TRASH AND ALL THEY WANNA KNOW IS WHERE ARE YOU LOCATED... SMH
Your service terrible dirt. Customer support is a joke. Waiting a few months to drop your butt and go to AT&T or T-mobile. Why do you guys terrible at wireless phone and tv service
We don't want to see you leave and I want to ensure we are able to do everything we can. What's going on? We're here to help. -Lorenzo
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