No cellular service or wifi connection
SILVERHILLS
Enthusiast - Level 1

My iphone 12 Pro has either no cellular service or 1 bar and will go in and out of SOS mode. It also will not connect to wifi. Even when it is showing 1 bar it will not send a text message.  Help!

 

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SILVERHILLS
Enthusiast - Level 1

This started happening today 7/19/2023 for zip code 55963.

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vzw_customer_support
Customer Service Rep

Hello, SILVERHILLS, we know how important it is to have a reliable connection that you can count on. Are you seeing the SOS indicator when you are in a particular location or does this happen no matter where you go? Does it help to restart your phone? You mentioned an issue with WiFi as well. What is happening when attempting to connect to WiFi?

-Lauren

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