No internet or texts on new iphone 13
Seepeez
Enthusiast - Level 2

I have been in a nightmare scenario for days!  I'll skip the disaster involved in just buying the new iPhone 13.  Picked it up from the store, transferred over my data from my old phone, but it would not activate.  After 4 very long chats, 2 phone calls, I can receive phone calls now, but some texts still go to my old phone.  I have NO INTERNET / WiFi.  I'm chatted with numerous people and given all kinds of conflicting information.  I just recently upgraded from an older plan they no longer offer except with a surcharge.  Now I'm on 5G Start Unlimited.  One of the agents on chat told me I needed to upgrade my plan to get the internet because the towers were so busy.  Another told me my eSIM was not activated.  Another told me it WAS activated.  Still - I have no internet on the new phone, so iCloud can't do its thing with transferring apps.  There is nothing wrong with my network.  All other devices are working fine in my home.  I've gotten kicked off chats 3 times, now they are not responding at all - technical difficulties.  I cannot get a live person on the phone!!!  What is going on with Verizon????????? 

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Re: No internet or texts on new iphone 13
Seepeez
Enthusiast - Level 2

I FINALLY got someone to tell me what the problem was!  A tech at Apple Support had me totally remove my internet security & VPN products from the phone - and the internet popped right up!  I cannot believe none of the other tech support people  had me try this!  Anyway - my phone is now loading my apps & data - and my wifi is working.  

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Re: No internet or texts on new iphone 13
vzw_customer_support
Customer Service Rep

Hi, Seepeez! Thank you so much for bringing this up to our attention, no one should go through this. Let me review what's happening, I will attach a link for a secure channel where I can review your account. 

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

>Drea

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Re: No internet or texts on new iphone 13
vzw_customer_support
Customer Service Rep

Sorry, this link won't work outside a private note! Let me send it to you. 

>Drea

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Re: No internet or texts on new iphone 13
Seepeez
Enthusiast - Level 2

I FINALLY got someone to tell me what the problem was!  A tech at Apple Support had me totally remove my internet security & VPN products from the phone - and the internet popped right up!  I cannot believe none of the other tech support people  had me try this!  Anyway - my phone is now loading my apps & data - and my wifi is working.