No service SOS
thomasmackerness

No service SOS. Everyone has bad service. I normally have pretty bad service, but now it cuts out completely for 2 days at least on personal phone and work phone both through verizon.

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vzw_customer_support
Customer Service Rep

We're terribly sorry for any issues you're encountering. We want to help as much as we can. When did this issue begin? Where are you currently located? 

~Ivone

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thomasmackerness

Sacramento, 95864. Iphone 13 plus and Iphone 11 (work) both in SOS for 2 days. I've always gotten really bad reception at my house. I think it's time to find a different carrier. This is unacceptable. I'm missing work calls.

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vzw_customer_support
Customer Service Rep

Thank you so much for the details, and we're terribly sorry for the whole ordeal. I reviewed the area. At this time, Verizon is currently experiencing a wireless network issue in your area. Our technicians are aware of this issue and are working to resolve it quickly. Thank you for your patience during this time.

~Ivone

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thomasmackerness

Since the service is always pretty bad over here, can you tell the technicians to point the signal towards El Camino Blvd and Andrade Way?

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debronjames
Enthusiast - Level 1

how? the whole country seems to be having the same issue with the SOS verizon? i am in PA and everyone here has the same issue! a company rep told me i needed to take my sim card out and change it to an esim to bypass it, guess what didnโ€™t workโ€ฆ? 

 

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vzw_customer_support
Customer Service Rep

Hello, debronjames. Help is here as we know how important it is to have working service. Please tell me more. What is your zip code? Do you have any available software updates on the device? 

-Natasha

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