No service, no customer service either

I've had Verizon for 8 years.  For the last several months I have had trouble with receiving calls and making them unless I made them through wifi only.  Support is a nightmare. I have friends nearby who had the same problems, they switched to T-mobile and they have no more problems receiving calls on thier phones.  I on the other hand have spent two hours wasting my time with Verizon.  The first time I used their automated service the agent disconnected and didn't follow up.  I am done wasting time with automated agents.  I want to get help from a human, on the phone, or I will switch.  Does anyone know how to get a human on the Phone with Verizon?  The chat help would be acceptable if you could pick up where you left off or have a case number.  Nope.  

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