No service
Chadilac
Newbie

Supposedly my plan was being changed her updated today and then the switch went down and now I’m being told for 24 to 48 hours. My phone will not work you can’t even call my phone and leave a voicemail. It says it’s the wrong number in Verizon is doing nothing about it along with the Apple Watch iPad for four months that they’ve never been able to get to work properly and this iPhone 14 I’ve had for four months as well, but for the last two months has been breaking down, but nobody can seem to help me with it or do anything about it, but as of today at 1 o’clock, my phone completely doesn’t work and it’s stuck in SOS mode and Verizon tech tells me there’s nothing they can do until the switch gets fixed or updated in my plan change which never even happened went through. I’ve been a customer for 15 years. Never had an issue now I have issues every day for four months in Verizon is not helping me at all. 

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Re: No service
vzw_customer_support
Customer Service Rep

Your 15 plus years with us are truly appreciated, Chadilac! Please send us a Private Note.

-Nikki

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Re: No service
Chadilac
Newbie

How do I send a private message?

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Re: No service
Chadilac
Newbie

Also, I figure it’s fair to let you guys know that I cannot go without a phone it’s causing me a large problem. Therefore, if it’s not fixed by tomorrow, I’m going to another service provider Thursday.

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Re: No service
vzw_customer_support
Customer Service Rep

Hello, there. We definitely understand how upsetting it is to have been without service. Please power cycle your phone and let us know if your phone is back to normal. We are here for you and happy to help make sure everything is resolved for you.

*Valeria

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Re: No service
vzw_customer_support
Customer Service Rep

Oh, dear, Chadilac! We do want you to have a working phone. Our system update is complete. Please, turn off the Wi-Fi on your phone, power down and restart. Let us know what happens! We're here for you!

 

*chance

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