Not receiving a Rebate for a phone as promised when I changed to Verizon
RichinPA
Newbie

I changed from ATT  to Verizon on December 6, 2022.  I purchased two iPhones a 12 and a 14. I was told I would get a $200 rebate for each phone. However, unknown to myself and the Sales persons at the store, the price of the 12 was $600. Which they said was the amount required for the $200 rebate. They applied for the rebate but I received a email saying my rebate did not meet the requirements. 
The requirements had changed from $600 to $699 on November 28, 2022. When I went back to the store to question why I didn’t receive the rebate, the salesperson found that the amount to receive a rebate had been raised to $699. 
All of the salespeople were unaware that the change had taken place. The store manager immediately emailed all of the salespeople to make sure they were aware of the change.

However, I am out $200 because of an increase I was not aware of for $99 difference.

Labels (1)
0 Likes
Re: Not receiving a Rebate for a phone as promised when I changed to Verizon
vzw_customer_support
Customer Service Rep

Please follow and DM us for assistance today. We are always available and happy to help.

*Carl

0 Likes