Not receiving calls says phone is restricted
TLHBJP
Enthusiast - Level 2

My husbands phone is having an issue when anyone tries to call his number, "Welcome to Verizon Wireless. We're sorry, the number you have dialed has calling restrictions that prevented the completion of your call." Announcement 19  

He does not have call forwarding activated. This is happening with all his calls not just his contacts. His FaceTime works, messaging works, everything else seems to be working fine he just can not receive any phone calls. He’s updated to IOS 15.6.1 and it’s an iPhone XS max. 
How do we get this situation corrected?

Thanks

 

Labels (1)
0 Likes
4 Replies
Danni83
Newbie

Were you able to solve this issue? I’m having the same problems and I have the same phone

0 Likes
TLHBJP
Enthusiast - Level 2

@Danni83

Our issue ended up being a SIM card problem it had to be replaced.

0 Likes
vzw_customer_support
Customer Service Rep

Hello! We want to help. Please send us a Private Note for support.

*Anna

0 Likes
vzw_customer_support
Customer Service Rep

Hello there! We're sorry to read that your husband isn't able to receive calls, and we'd love to help. Please reply to our private note to better assist you. 

~Aaron