You’re lucky it works at all. I tried to port my number from Sprint and I couldn’t receive calls or text for 60 days at which point exactly I was mysteriously issued a new phone number. Waited for 2 hours and nobody answered their support line. Had to go to a store to get “help” (a different number to call for porting issues). Never succeeded. Over $300 spent on billing for the first 2 months on a nonfunctional phone. I thought Verizon was supposed to be the best. Highly disappointing.