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Not receiving some messages after switching from ATT
mrskliff
Newbie
‎06-05-2019 05:15 PM

I just switched from ATT to Verizon last weekend. Some of my banking apps on my Macs and iPhone require 2-factor authentification and need to message codes to confirm my identity. They're not arriving on my phone, Mac or MacBook. Any ideas? 

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Re: Not receiving some messages after switching from ATT
vzw_customer_support
Customer Service Rep
‎06-07-2019 05:27 PM

We're delighted to hear you joined the Verizon family, mrskliff. Making sure you're able to receive all text messages on your device is of paramount importance.

 

To better assist, please allow us to gather additional details. Is the issue isolated to SMS verification codes? Are you currently located in the US? Also, have you blocked any short code numbers in the past?

 

LauraF_VZW

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