Not reviving Codes
JordanRoberson79

So I bought the Xr yesterday and I got added to my brothers plan , the lady asked if I wanted to keep my number ( previous phone was a 6s with straight talk) and I said yeah so I have my number and everything that I need , I get normal text and calls but when it comes to Reciving codes for logging in like Facebook and etc it won't send the sms. I need what's app for my job because we use a group chat , can someone please help me !! 

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Ann154
Community Leader
Community Leader

Sounds like the port process isn't fully complete. Call customer service and ask them to check on the status of the port. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

We're happy to help, this means the activation hasn't completed with the port yet, it can take up to 48 hours to complete. If you're still having issues after that please reach out to us. GenevieveB_VZW

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