Notifications Push iOS

[Anonymous]

My Verizon app’s scope and capabilities are not transparent. Verizon support connected to my iPhone effortlessly only after I inquired whether they can do that. With My Verizon connected to my iPhone Verizon support probably has better access to the iOS on my iPhone than Apple. 
Apple iPhone 15 Pro Max Verizon Support never offered the feature to connect to my device to investigate my issues again. I have never been able to reach Verizon Support’s linking to my iOS. 
my question/request or even demand to identify and include a clear link in the My Verizon app to reach Verizon Support and to invite them to connect to my device to solve any issue. Since I know for certain that you can do it (connect to iPhone), please create a link in your App. Can you do that today? Now August 29, 2024 10:46 am in San Francisco?

[vzw_customer_support]

Hello, SFZack, we're glad to hear you got he help you needed when reaching out to us! There are a few situations where we may need to connect to your device to check additional details, however for the majority of issues, we will be able to help without doing this. In an instance where you need assistance, you can use the My Verizon app to reach out if that works best for you. Select More>Contact Us>Chat with Us. 

-Lauren

[Anonymous · Accepted solution]

I suggested/requested a link to direct support because of the futility of reaching any resolution to any problem using your proposed solution. The only way to reach and efficient and correct resolution is by linking directly to your support in as an efficient link as possible. Just add a link in the My Verizon app to request a direct support from Verizon. That is the efficient solution