OneTalk - Update Outbound Caller ID

[beowulf005]

Somehow one Cell phone setup in the OneTalk solution is making outbound calls from the Main office line and not the Cell phone itself.  Cannot find the location to set the outbound to the cell phone number itself.  

[vzw_customer_support]

beowulf005,

We want to make sure you can get your OneTalk equipment working perfectly. To make sure you get the support you need with this please reach our support team at 800-922-0204.

-Andrew

[beowulf005 · Accepted solution]

Figured it out. 

Caller Line ID Delivery allows one phone number (10 digits) to display for outbound calls from all One Talk phone numbers in the group. Every outbound call made displays the same 10-digit phone number. Calling Line ID Delivery can be enabled and configured via Business Features in the One Talk portal, as show in the How To column.

Steps to Access: One Talk Portal > Features > Calling Line ID Delivery

There is no option to enable this per phone. It is setup for the entire group. 

Found that One Talk was provisioned specifically to the cell phone. Removed that service from the phone.