Ongoing trade in issue
Enthusiast - Level 3

I have been on this “Verizon Community” since June 21st. So far there is no resolution that I sent in an apple XR as a trade in for the Apple Pro Max. I’ve sent in my submission ID, my zip code and have received several “requests” for information. I’ve been told that there is a solution, but no one will take it any further. ( I’ve received replies from at least 4 customer service reps) How can I get someone to actually help me and follow up?

The “links” provided do not work. They only take me to a blank page.
can someone please help.

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