Order issues

[nirender]

I have the same issue and have spent several hours on the phone since Jan 29th trying to get this resolved. 

Nirender

[vzw_customer_support]

We want to ensure all our customers are receiving assistance. Please, Private Message us anytime for live agent support. - NicholasS_VZW

[saibaldey]

I have the same issue, and now stuck with an order that I paid for but no sign of receiving the new phones, nobody can help, not even customer service. Amazing situation, I spent a total of 12 hours over phone and chat (combined) but no solution yet. Verizon store managers cannot do anything either. Very frustrating, to see something for which I made the necessary payment but no indication of I will be getting the product. Verizon should do something to resolve the issue, there should be somebody with the authority to override the system and release the purchases for shipping.

[vzw_customer_support]

Hello, we would appreciate the opportunity to improve your experience with us. Please send us a Private Note to proceed.

*Kerry

[terri316]

I have this same issue right now. At this point I want to cancel the order but no one will help me. I spent the better part of  yesterday trying to deal with this and I have HAD IT! 

[vzw_customer_support]

We are happy to look into your order with you here. To allow us to do so, please leave us a Private Note here. We look forward to working with you soon.

*Robert