Worst experience ever and worst customer support! I ordered a new phone on the 26 with next day shipping and my order has still not shipped! I talked to multiple agents to no avail!! I need my phone since my old one is broken. Verizon can't cancel my order and can't tell me why it's delayed or when it would be shipped! They've already took the money and I'M just stuck right now and extremely frustrated
We're so sorry to read about your device order, jkouarda. Having access to a working device is key to staying connected, and we can certainly understand your frustration considering that you paid for overnight shipping and your order has not been delivered yet. We'd love to take a closer look into this right away, and provide some answers. To best assist, we'll be sending a Private Message.
~Izzy
I have the same issue. Spent $300 and chose 2 day shipping. They took my money and it still hasn't even shipped 4 days later. Tried calling and just end up in hold for hours. I want a refund at this point.
@Rachaldenise wrote: I have the same issue. Spent $300 and chose 2 day shipping. They took my money and it still hasn't even shipped 4 days later. Tried calling and just end up in hold for hours. I want a refund at this point.
Having delays is definitely a bummer, and I'm sorry the order hasn't shipped. If you paid for a specific shipping, that's something we can take a look at along with the order. I'm going to send a Private Message so I can help out.
-John
I am also having same problem.. Worst experiance ... I placed order for over night shipping .. order not yet received
no repsonse on the call
no one is helping
pash786, we don't want you to have any problems with your shipment and we'd like to help you get your phone ASAP. We're sending you a Private Message so we can assist.
~Jesse
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