Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been a prepaid Verizon customer for 6 years and have never had a problem until today. My auto pay was taken out of my account twice today making it a total of $100.70 when my bill is normally $50.35 causing my bank account to be overdrawn, not only that when I called customer service they were extremely rude and on the second phone call I was even hung up on! I officially hate Verizon because not only are they not refunding my account but they are saying the payment failed on there end when I have a statement from the bank showing where it went through BOTH times!!! This is absolutely ridiculous and I am now considering switching to AT&T!
You should get your bank or credit provider involved if you believe the charge was erroneous. The bank can definitely see if you were charged twice and can work with Verizon to see that only one charge was applied.
I've contacted the bank and they said that with it already gone through they can't really do anything, they said I would have to contact Verizon and they would have to issue a refund and if they don't then I can contact a different department and someone in the fraudulent claim department can get involved
Are you sure you had no changes to the auto pay schedule? How long ago was this? Is it possible that one will be reverses or at least credited to the account for the next month?
It happened this morning and Maxine, Cristy and Jessica from Verizon all said that it failed on there end but it went through on my banks end so idk what to do but this has to be fixed
And I had no changes to the auto pay date or plan
I might give it a day or two. One might actually fall off. Wait until both are either clear or show out of pending status. Might take till 6AM tomorrow to know.
Amanda64492, we certainly don't want you to feel this way and we truly value your business here with us. We don't want to see you leave and I want to help you get this resolved. Please feel free to contact our Prepay department in regards to your balance by dialing 888-294-6804. I'm confident that they will be able to get this resolved for you.
GersonG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have to ask again: Why does Verizon NOT support Prepaid customers on these forums? Every time they are referred to a prepaid number instead of any plausible support. Post paid customers would get at least a theory to help explain along with the customer service number.
24 hours later and still nothing has been done. I'm officially done with Verizon wireless!