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PRL update for the iPhone 5
jennip13
Newbie

I can't seem to update my PRL on my iPhone 5.  It won't let me dial *228.  Does anyone know how else to update it?  BTW, "This number is not allowed" pops up when I try.  Please help!

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Re: PRL update for the iPhone 5
Ann154
Super User
Super User

The SIM card handles the PRL updates on 4G LTE devices.  You don't need to dial *228 with those phones.  To force an update. turn off the phone, take out the SIM card for a few minutes, reassemble and reboot the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: PRL update for the iPhone 5
Ann154
Super User
Super User

The SIM card handles the PRL updates on 4G LTE devices.  You don't need to dial *228 with those phones.  To force an update. turn off the phone, take out the SIM card for a few minutes, reassemble and reboot the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: PRL update for the iPhone 5
jennip13
Newbie

How do you take out the SIM card in iPhone 5? I didn't think it had a removable one.

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Re: PRL update for the iPhone 5
tikibar1
MVP MVP
MVP
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Re: PRL update for the iPhone 5
jennip13
Newbie

I don't think this is going to help.

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Re: PRL update for the iPhone 5
molinkie
Newbie

If you hold the phone with the home button on the bottom and the screen facing you, the nano sim card tray is on the right edge.

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