Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
PRL update for the iPhone 5
jennip13
Newbie
‎02-21-2013 06:57 AM

I can't seem to update my PRL on my iPhone 5.  It won't let me dial *228.  Does anyone know how else to update it?  BTW, "This number is not allowed" pops up when I try.  Please help!

Labels (1)
Labels
1 person had this problem.
0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: PRL update for the iPhone 5
Ann154
Super User
Super User
‎02-21-2013 07:11 AM

The SIM card handles the PRL updates on 4G LTE devices.  You don't need to dial *228 with those phones.  To force an update. turn off the phone, take out the SIM card for a few minutes, reassemble and reboot the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Reply
5 Replies
Correct answers are available for this post. Jump to solution.
Re: PRL update for the iPhone 5
Ann154
Super User
Super User
‎02-21-2013 07:11 AM

The SIM card handles the PRL updates on 4G LTE devices.  You don't need to dial *228 with those phones.  To force an update. turn off the phone, take out the SIM card for a few minutes, reassemble and reboot the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: PRL update for the iPhone 5
jennip13
Newbie
‎02-21-2013 07:13 AM

How do you take out the SIM card in iPhone 5? I didn't think it had a removable one.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: PRL update for the iPhone 5
tikibar1
MVP MVP
MVP
‎02-21-2013 08:34 AM

see if this helps:

http://support.apple.com/kb/ht5163

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: PRL update for the iPhone 5
jennip13
Newbie
‎02-21-2013 09:59 AM

I don't think this is going to help.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: PRL update for the iPhone 5
molinkie
Newbie
‎02-22-2013 12:47 PM

If you hold the phone with the home button on the bottom and the screen facing you, the nano sim card tray is on the right edge.

0 Likes
Reply