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Pending Order?

I tried to switch my old device to a iPhone 5s. I had issues with the backing up of my contacts, and when I tried to refresh it brought me to the main account screen. Now under my device it simply says "Pending Order" and my phone still says waiting for activation.
Any suggestions?

Labels (2)
Re: Pending Order?
Customer Support

Hello Sabrina12345,

Here I am to save the day! Were there any recent changes requested on the account for the beginning of the bill cycle? Some examples of such a transaction is a price plan change or a feature add/removal. If you haven't been able to change device yet then please send us a private message so we can begin.

Thank you...

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