Perform a Backup from Iphone to Verizon Cloud

[Beltuna]

I am trying to backup my Iphone (iPhone 12 Pro Max - IOS version 16.6.1) to Verizon's Cloud.   I have 2 tb of storage available.  When I go to Settings on the  Verizon cloud App and click on 'Upload Settings' the only option that appears is Contacts.
If I try and upload a specific photo in the Photos App and choose "Verizon Cloud" I receive a message "Need to run Verizon Cloud app to authenticate before uploading assets".   I checked that I am logged on to the Verizon Cloud App.  Of course this is not a reasonable way to upload photos and all of the other data that would be in a complete backup.

It is also interesting that when I logon to the Cloud App and asks me to purchase 600 mb of storage even though I have 2 tb in my plan.  I have tried logging off and logging back on several times but receive the same behavior.

Thank You

[vzw_customer_support]

Hello, Beltuna, we know it's important to be able to back up your media. So we can best assist, we will be reaching out via Private Note.

-Lauren

[vzw_customer_support]

We value your time and we are here to help. Please reach out to us for assistance. ~Geo

[Beltuna]

How should I 'reach out' as you state?  Phone call? Send a message in the Discussion Group?

Thanks,

Don

[KH-OrnEsh]

@Beltuna 

To Private Message the agents, click on the username and then click send message.