Phone Getting hot when on cellular
Not applicable

I’m a new member to Verizon, and I’m a former subscriber to AT&T. Everything has been going great, but I’ve been noticing my phone get unusually hot when I’m connected to cellular. On AT&T, I don’t recall my phone getting hot while on cellular. I tested this by turning off cellular with Wifi on then turning off WiFi and turning cellular back on. My phone would get hot within a few seconds. Is this because AT&T is on a GSM network and Verizon is not? Is something wrong with my phone?

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Customer Service Rep

Zhydoc, we know that having a device that is running hot is never a good thing to have to go through. Based on the ammount of usage for your device and aplications running on your device, the device can be worked harder than it should be. How long has this been occurring?



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