So my phone plan expired from my parents number and because of the extreme lack of help on Verizon's end, I wasn't able to get it ported or transferred to my own plan before it expired.
I went ahead and did the online "order" for a plan and it's treating it like a package. I spoke with a chat bot to see how long it would take for the plan to activate and all it said was an activation code would be sent to me. But now I'm wondering if it sent it to my old phone number on the expired plan (which would be asinine considering it no longer exists) because I haven't gotten any sort of message or email.
And of course, now I'm unable to get a hold of anyone at Verizon over the phone to help me. Can I redo the order with the eSim activation even though the order is already placed on my phone? What do I do at this point because this is ridiculous.
We're sorry to hear that you're having problems porting your phone. We never want any of our customers to have problems transfering over, and we're going to make sure you find a solution. We're sending you a Private Message so we can help you.
~Jesse
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