Phone Trade in Issue - No Promo Honored
myvzw1
Enthusiast - Level 1

On iPhone release day I went to BestBuy and signed up for a new Verizon account with two Play Unlimited lines. I also bought two iPhone 13 Pros.

I wanted to take advantage of the Verizon trade in offer to trade in two iPhone XRs for $800 each

On the Verizon Trade-In site it only offers $142 for an iPhone

5B99A7E0-2D6F-4C61-9CA7-9599BCDF71F1.png

XR even when logged into my account.

I have tried dozens of chats and been on hold trying to get help for almost an hour and no one has answered.

I was excited to sign up but now I am very frustrated. Not a good experience. I am running out if time on my trade in window.

How do I get it to show the promotional deal value? 

How can I even get help?

Labels (1)
0 Likes
Reply
0 Replies