Phone Upgrade Problem
JS4269
Enthusiast - Level 1
Hi all - I received a promotion from Verizon to upgrade my iPhone 13 to an iPhone 15 for $100 and a 3 yr contract. I attempted to complete this using the Verizon website chat and the chat person was unable to payoff the current contract on my iPhone 13 (which had a remaining balance of about $360). The chat person told me to call Verizon the next day to get it paid off and then they could complete the new deal.
 
I called Verizon and paid off the existing contract. But after payoff, the new iPhone 15 deal was no longer available. I therefore lost about $150 in credits by paying off the iPhone 13 early based on a recommendation from Verizon and now Verizon refuses to reinstate the contract deal on my iPhone 13.  I would still want the iPhone 15 deal or at least reinstate my iPhone 13 contract.
 
Is there any way to fix this with Verizon?
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Re: Phone Upgrade Problem
JS4269
Enthusiast - Level 1

Update:  Verizon customer service contacted me and solved my upgrade issue to my complete satisfaction.   Thanks to John and Freddy at Customer Service. 

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Re: Phone Upgrade Problem
vzw_customer_support
Customer Service Rep

JS4269, I'm sorry that there was trouble trying to complete that upgrade deal. We can take a look at a few things together, and the best way for us to do that is via a Private Note. I'll be sending you one shortly. 

-John

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Re: Phone Upgrade Problem
JS4269
Enthusiast - Level 1

Update:  Verizon customer service contacted me and solved my upgrade issue to my complete satisfaction.   Thanks to John and Freddy at Customer Service. 

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