Phone calls keep dropping
FCClore
Newbie

In the past couple months, phone signals are very weak with calls dropping or cutting in and out.  We have iPhone 13, 12 and 7.  Calls in town do not do this.  We have the problem inside the house AND outside.  Texting works fine.  When talking, we will lose connection from 1 - 30 seconds at a time.  This also happens when visitors come to our home which is in a rural area.  Signals up until a few months ago were fine and we did not lose calls.  Zip code is 32667.  How do we report the weak signal or have a tower checked?

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Re: Phone calls keep dropping
vzw_customer_support
Customer Service Rep

Hello, FCClore. Thanks for reaching out. We know it's vital your device is working as expected. Send a Private Note for further assistance.

*Alexis

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Re: Phone calls keep dropping
FCClore
Newbie

How do you send a private note?

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Re: Phone calls keep dropping
vzw_customer_support
Customer Service Rep

Hello!

Did you still need assistance?

-Gina

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