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Phone mutes itself when on speaker or using earbuds
AllboutJG
Newbie
‎09-29-2015 11:39 AM

Phone mutes itself when on speaker or using earbuds

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Re: Phone mutes itself when on speaker or using earbuds
vzw_customer_support
Customer Service Rep
‎10-01-2015 11:56 AM

AllboutJG,

That's not good. Let's look further into this and get this resolved. Did anything specific happen when this began? You aren't able to hear anything on speaker and when using earbuds? Have you ensured the silent switch on the side of the phone isn't on? Please share more details so I may ensure I understand exactly what is happening and further assit accordingly. In the meantime please try pressing and holding the power and home buttons at the same time for about 10 seconds until the phone resets and test. Thank you.
TominqueB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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