Hello, so im having trouble trying to transfer my phone number to the iphone 15 pro max. When i tried to transfer, it says that the number is not able to transfer. My phone number is also not working on my previous phone. (iphone 13). When i text from the iphone 13, the people recieving my texts say that im texting from my email account. Im also not able to use my cellular data on the iphone 13. Everything else has transferred smoothly to the iphone 15 pro max except my number and my data plan. I've tried to activate through the verizon app but its not working with the IMEI or IMEI2. With the IMEI, it says that im choosing the IMEI that is already selected. While with IMEI2, it says that the device is locked and that i should contact my previous carrier. I dont have a previous carrier. My carrier for my iphone 13 was verizon.
Hello, Iphoneuser2114, congrats on getting a new iPhone 15! We want to make sure you are able to activate your new device ASAP. So we can best assist, we will be reaching out via Private Note.