Ensuring your service is always working is important to us Bracann. I'm sorry you're having issues and its taking so long to find a resolution. I can check on the ticket for you if you have a ticket number. I can also check by zipcode if you provide it here. Are the issues just inside or when you step directly outside your home? Although we cant guarantee service inside of buildings, we want to ensure the moment you step outside you can use your phone 100%. We also have this lovely accessory to help with calls and data inside http://vz.to/IHRT6h .
KinquanaH_VZW
Follow us on Twitter @vzwsupport
Start a new topic or ask questions in the open forum.
