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Phone won't stop searching
pennycartoons
Newbie
‎03-08-2014 05:02 PM

My phone won't stop searching. Nothing on the phone is working. I've turned on and off. I've reset network settings. What else?

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Re: Phone won't stop searching
Not applicable
‎03-08-2014 05:07 PM

Does it have a SIM card installed?   Is Cellular turned on?

Have you activated with iTunes account?

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Re: Phone won't stop searching
pennycartoons
Newbie
‎03-08-2014 06:16 PM

Yes yes and yes

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Re: Phone won't stop searching
Not applicable
‎03-08-2014 06:23 PM

Is it searching for wifi only?

Has the phone and sim been activated with Verizon on a phone number?

Is this a replacement for an old phone?   Or a new line?

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Re: Phone won't stop searching
pennycartoons
Newbie
‎03-08-2014 07:02 PM

I think it's its searching for service and wifi. I tried turning the wifi off, but no luck. It has been activated with Verizon number and SIM card. Worked seamlessly since October 2013. All of a sudden it stopped working today. Brand new phone in October.

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Re: Phone won't stop searching
vzw_customer_support
Customer Service Rep
‎03-11-2014 05:33 AM

Let's bring that device back to life pennycartoons! Did anything change on the device, such as an app or function since it stopped working? Where are you currently located? Did you ensure your cellular data was turned on and LTE enabled? Is your software up to date? I have included links below to assist.

http://vz.to/1eVjyxd

http://vz.to/1oIqlw5

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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