Please help Unlock iPhone

sertimof
Enthusiast - Level 2

Hello,
I hope you’re doing well. I’m writing to request an unlock for my Verizon device.
I currently live in Kazakhstan, and a friend of mine purchased this phone for me as a gift while visiting the United States. Since I’m outside the U.S., I can’t use Verizon service here, and I’d like to use the phone with my local carrier.
 
Could you please help me unlock the device or let me know if there’s anything I need to do to make it eligible for unlocking?
 
Here are the details of the device:
 
Model: iPhone SE 2022

 
Thank you very much for your time and assistance.
 
Best regards,
Sergei

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hariesunza
Newbie

Hello, I hope you’re doing well.

I received an iPhone SE 2022 as a gift from a friend in the U.S., but I currently live in Kazakhstan and cannot use Verizon service.

Could you please assist me with unlocking the device or let me know the steps to make it eligible for unlocking? Thank you for your time and help.

Best regards

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vzw_customer_support
Community Manager
Community Manager

We would love to help point the way for you to know how to use that phone. The phone must be active on Verizon's network for at least 60 days before it will be eligible to unlock. If this is not a possibility, we would recommend looking at replacement or return options because we don't have a way to override things. We hope this helps!

-Cait

robertlerry
Newbie

I hope this message finds you well.

I have an iPhone SE 2022 that was gifted to me by a friend from the U.S., but I currently reside in Kazakhstan and cannot use Verizon service. Could you guide me on how to unlock this device or let me know if it qualifies for unlocking?

Thank you for your assistance.

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vzw_customer_support
Community Manager
Community Manager

Hello robertlerry. Devices that you purchase from Verizon are locked for 60 days after purchase. Devices that you purchase from one of our authorized retailers are locked for 60 days after activation. After 60 days, we will automatically remove the lock unless the device is deemed stolen or purchased fraudulently. Following the 60-day lock period, we do not lock our phones at any time.

~Ivone

sertimof
Enthusiast - Level 2

I don't know where to write anymoreplease help me contact tech support to unlock my iPhonea friend bought it for me on eBay,  but I myself am in another country

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vzw_customer_support
Community Manager
Community Manager

Hello sertimof, sorry to hear you're running into an issue with your phone! We will be reaching out via Private Message to gather more details.

-Lauren

SynthpopAddict
Champion - Level 3

I hate to tell you this, but your friend was ripped off and needs to get a refund from the seller.  This is an extremely common problem with phones purchased second-hand through unknown vendors.  There is no way to get the phone unlocked because you are not the original owner and the history of the phone cannot be vetted.

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I'm not a Verizon employee, just another customer trying to help.