Why does it take 3 phone calls; over 3 hours to resolve an issue that the Customer Service Rep has confirmed will be done. Without going into all the details......Verizon needs be held accountable on communicating with customers on why things DON"T get resolved. INSTEAD they end the call, nothing gets resolved or fixed to reason calling in, then another Rep gets involved; again after 10 days NOTHING resolved (even after ending each call with a confirmation of what we went over, what will be done & in the note section on account). --- STILL not done right.
Thumbs down to the follow through on Customer Service. Verizon is losing many customers because of the RUN AROUND we (as customers) have to go through. FRUSTRATION = losing valued customers.
Don't you pride yourself on Customer Loyalty???? Hum........
We're sorry to hear that you've had this experience. It's our goal to make sure every interaction with us is a positive one and we'd be happy to help you in any way possible. Were you able to find a solution to the issues you were trying to resolve? If not, what issues are still pending?
~Jesse
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