Poor Service Baton Rouge, Louisiana 70810
rhartl1
Newbie

I live by Lauberge Casino and have Verizon. Service is awful in SE BR typically. At my parents in NE BR no service either. Think I should just cut ties. Drove 15min away SOS the entire time. Cmon Verizon $90 a month for this?!!!!

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9 Replies
vzw_customer_support
Customer Service Rep

I am so sorry to hear of any issue with your service. Let's get this figured out. When did this issue start? What make and model phone do you have?

-AL

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rhartl1
Newbie

iPhone XR

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vzw_customer_support
Customer Service Rep

Thanks for reaching out to us here, rhartl1. The last thing I want is for you to be without service. I am happy to help in any way. When did this start?-Dia

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rhartl1
Newbie

Apple IPhone XR. The service issue has been since 2018. Today was the worst itโ€™s ever been. SOS status all the way to the gym and back home to my wifi 

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vzw_customer_support
Customer Service Rep

Thanks for that info. We are not showing any outages or trends in the area provided, so it is importnat to get this figured out. Is your device on the latest iOS version? To check go to Settings> General> Software Update. Any other users having this issue right now or just your device?

 

 

-AL

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rhartl1
Newbie

Iโ€™m the only user. Itโ€™s my account. How can there be more? I pay one get one. And I update instantly with all iOS

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vzw_customer_support
Customer Service Rep

Thank you for confirming. This is never the experience that we want you to have with your service. To better assist, please send us a Private Message. ~Roger

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rhartl1
Newbie
  • Ok now what?
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vzw_customer_support
Customer Service Rep

rhartl1, thanks so much for confirming. Please share with me some details on what type  of service issues are you encountering?

-Rodney

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