Poor service
Enthusiast - Level 1

I am a Psychiatric Mental Health Nurse Practitioner and have been a Verizon wireless customer almost 25 years now. With the current situation with the pandemic I see patients at least 5-6 days per week now with at least two days from home using Medical Zoom. I have a lot of patients who are very ill but especially ill nowadays. 

I lived in my current home for approximately 7 years and have always had horrific service from Verizon but just chalked it up to network connection etc. When I started to see patients from home, I decided to get an upgrade from Xfinity to get more secure internet and also update my cellular extender as well from Verizon because with the old one we were still getting poor reception.

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Re: Poor service
Customer Service Rep



First and foremost, thank you for your service in the medical world. Also, thanks for being such a long-standing customer of ours over the last 25 years, it's greatly appreciated. Now, let's make sure you're getting a reliable connection so you can take care of your patients the way you need to while at home. 


To begin, indoor coverage is hard to guarantee for any carrier, as changes in the environment can create signal interference (trees, construction, building materials, population changes, etc.). So, to compliment your service, Wi-Fi is a great solution, which it sounds like you're already doing. It also looks like your upgraded extender is working as well too. When you're outside of your home, how is your service? Also, when outside your home, if the service is still poor, what services specifically are impacted (calls, data, etc.)?