Any rep that tells you the exact date you will be charged is wrong as they can not tell you that until the phone is in the "shipped" mode...meaning a shipping label has been generated for it. Communication, as mentioned numerous times is slow during pre-order waves. This has been the case on previous iPhone pre-orders and if I recall correctly, some other phone pre-orders that generated high orders. Also, just an FYI...end of business day depends on what time zone they are going by...for example, some places would consider 8:00 PM to be the end of business day. But if they are referring to PST time then it wouldn't be until 11:00 PM EST. At any rate, I honestly wouldn't stress too much over it yet. If you take a moment to look at a few threads on this forum you will already see that a lot of people that chose to order via VZW have NOT received an email yet....and those of us that ordered in the past have mentioned that even during our previous pre-order experiences we did NOT receive emails....in some cases until after our devices had actually shipped. Some did not receive anything at all. You can keep contacting VZW if you want to, but it may prove to be more frustrating than helpful. You can also keep checking your billing method for the actual charge....at which point you will know for sure, even without an email that your device is labeled for shipment. If you don't see any activity or receive an email by the 20th...then maybe it might be time to worry...but barring something happening where you weren't actually in the first wave despite feeling like you were (it's possible, but I doubt it) you will see some sort of activity on or before the 20th. I'd guess likely the 18th or 19th.
