I pre-ordered 2 galaxy z flip 5 phones on 08/06/2023. One shipped and was delivered on 08/10/2023. The other is still showing as ordered, not shipped, expected delivery 08/11/2023. I can not get my delivered phone because the other phone is pending. The week before this we had an issue with out 3rd line and a sim card was sent when we told them NO! Causing that line to lock up because of a pending order!
This has been such a headache! When will my 2nd pre-ordered phone be shipped so we can be done with this. (We have been in the Verizon store and on the phone x 9 days in the past 2 weeks).
We definitely want to make sure that everything is squared away with your order, and would be happy to provide an update. Please be on the lookout for a Private Note to better assist.
~Izzy
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