Prepay phone failed to renew plan, asking for $0.0 despite having enough balance.

[percy1234]

Hi,

My prepaid plan just renewed yesterday, with auto pay successfully paid the required amount. But it still cuts my line this morning, asking me to pay $0.0 to reactivate the plan.

Phone callback and chats are down on the websites, no body has picked up the customer support phone line.

Any idea what's going on?