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Problem hearing caller audio iPhone 6S

relatively recent issue, caller voice extremely faint.  Easier to hear is I put phone on speaker.

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Re: Problem hearing caller audio iPhone 6S
Customer Service Rep

I'm sorry to learn that your phone's earpiece is not as loud as before and you need to put your phone on speaker to hear your callers, JEALIN41. Let's get some additional details and explore ways to resolve this audio issue.


When was the last time that your phone's earpiece worked as intended?


Is there any physical or water damage to the phone?


Has the phone been dropped?


Does this happen with every call or only with specific contacts?


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