Problem hearing caller audio iPhone 6S
JEALIN41
Newbie

relatively recent issue, caller voice extremely faint.  Easier to hear is I put phone on speaker.

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  • Apple

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vzw_customer_support
Customer Service Rep

I'm sorry to learn that your phone's earpiece is not as loud as before and you need to put your phone on speaker to hear your callers, JEALIN41. Let's get some additional details and explore ways to resolve this audio issue.

 

When was the last time that your phone's earpiece worked as intended?

 

Is there any physical or water damage to the phone?

 

Has the phone been dropped?

 

Does this happen with every call or only with specific contacts?

 

http://spr.ly/6581DUDpX

 

Antonio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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