Promises not kept

Been calling, texting, emailing,calling Verizon for months regarding my promised $200 visa.  No one answered my texts, emails, etc.  I will be canceling as soon as possible.  And going back to Metro PCs or Walmart smart talk. Wouldn't have bought my phone if I knew the service was so bad.   They get you in then they drop you.   Horrible service. How do you spend 15 hrs a week for months trying to contact a company and get no answers

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