Promotion Buy one get one free
Enthusiast - Level 1

I signed up for a promotion buy one get one free.  Upon reviewing my account, I found I owed $119.96 on the devices.  I paid it off and the promotion was removed and now I still owe $119.96.  Spent almost 2 hrs on the phone with a rep and they could not resolve.  I asked to reverse the payment or move it to another line or just give me a credit for the balance.  Nothing could be done and they refused to transfer me to a supervisor.  I am moving back to Tmobile.  

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Re: Promotion Buy one get one free
Customer Service Rep

I'm sorry to learn you are thinking of leaving us. I hope we explained that one of the requirements for the promotion is that you keep the device on the payment plan for the term you selected 24 or 30 months. -Dolores

Re: Promotion Buy one get one free
Enthusiast - Level 3

OMG wow oh wow