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Promotional Items
Enthusiast - Level 1

Anyone know exactly what this means? I bought an iPhone 8 plus and got an iPhone 8 free. When I go in to pay off the 8 plus this is the message I get. 

*When you bought this device, you got a promotional credit of $699.99. To continue getting this device's promotional credit, your line of service must remain active for 24 months. Promotional credits stop if you cancel service, pay off the device in full or transfer line of service.

You'll lose the remaining $29.16 promotional credit if you decide to pay off this device in full today.

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Re: Promotional Items
Enthusiast - Level 1

Having the same dilemma.

I'm wondering if this means we are responsible for the remaining promo credit for the other device. 

Re: Promotional Items
Customer Service Rep

4436187523, we always want you to get the promotion you deserve. If you did partake in a BOGO offer, your lines will have to remain on a Device payment plan to receive the full offer. If you were to pay a device off early, you will lose the remainder of the promotion.