ROBO CALLS , how do I stop them?
Hatch1
Enthusiast - Level 1

It's seems to me that Verizon dosn't care about Robo calls . Any suggestions ?

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  • Apple

1 Solution
btcompute
Contributor - Level 2

I've had very good luck with the National Do Not Call Registry:

National Do Not Call Registry

Free, easy to use, and works for both land lines and cell phones.

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53 Replies
SuzyQ
Community Leader
Community Leader

Carriers really have no control over robocalls - your best defense is to not answer numbers you don't recognize (most smartphones have an ignore button or feature to silence the phone by flipping it over, sending the caller to voicemail.  A legitimate caller will leave a voicemail.

I run a small business, so not all incoming calls are from familiar numbers, but in most cases I can recognize if it is from a familiar area code...if the caller leaves a voicemail I can check it right away and call back if necessary.

philajimc
Newbie

This answer is a lie!

Carriers CAN block robo calls.

AT&T does it automatically now. Most carriers offer it as an option.

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deloused
Master - Level 3

Actually Philajimc your post is a lie! At&t does not automatically block robocalls. If they did, they'd be sued as MANY people depend on the use of legal Robocall services to receive vital and life saving information from their jobs, child's schools and reverse 911 services. 

Even thier own website confirms this in the Robocall section. https://about.att.com/pages/cyberaware/ae/robocall

They do offer a free optional app that helps identify and block them, as does Verizon now. 

Educate yourself... The more you know!

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cmxbsc
Newbie

Im in the same boat.  But you can BUY robo blockers from verizon.  I pay for service. Yet they want us to pay more.  Think if your water company said that.  Oh there's sewage coming in with your water?  Pay more and we'll clean it up.

They can do something.. For a price.

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lewly
Enthusiast - Level 1

Didn't the FCC mandate that verizon and att now have to allow customers a free robo call stopping service?

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deloused
Master - Level 3

No

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sajc1
Newbie

I have found that if you let it go to voicemail they realize it is a good number.  Then they continue to call with different numbers continuously.  If I don't recognize a number I ignore it and don't let it go to voicemail.  You may miss some calls but you don't want to get inundated with phony calls.

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vzw_customer_support
Customer Service Rep

As a consumer my self, I can understand the nuisance of receiving unwanted calls, and even worst leaving a Voice Mail. Verizon Wireless offers you different options to stop these calls and text messages. Please take a moment to review the link below:

https://www.verizonwireless.com/support/knowledge-base-200867/

MariaV_VZW

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Lyons7
Enthusiast - Level 1

Robo-callers use familiar area codes.  So that help is a NOT!

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Cher1955
Newbie

Heck.....now they are leaving messages. I am 65 and have never had a student loan in my life, I continue getting these calls among others, I BLOCK them and seems like I get MORE...I have even gone to the extent of staying on the line and talking to a HUMAN, and I ask them to take me off their list, DOESN'T HELP.  If all of us are doing what we can, what in the heck are our carriers do? Maybe we need to charge back for every call we receive!

Cher1955

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SavvyKim12
Enthusiast - Level 1

Robo calls have become smarter and use local area codes and even area codes you frequently get calls from. No idea how the figure out the latter, but they do.

National Do Not Call Registry does not work at all for Robo Calls. We really need an app that can effectively block them.

 

 

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vzw_customer_support
Customer Service Rep

I know how frustrating these calls can be, SavvyKim12. We want to help you put an end to these calls. We recommend installing our Call Filter app to screen and block these calls. You can find more information on the Call Filter app using this link. https://www.verizon.com/solutions-and-services/call-filter/ 

 

GersonG_VZW

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btcompute
Contributor - Level 2

I've had very good luck with the National Do Not Call Registry:

National Do Not Call Registry

Free, easy to use, and works for both land lines and cell phones.

Shadow5828
Enthusiast - Level 1

I have 

thomasjh
Newbie

I have been on the do not call registry for years and have to continue to report unwanted calls.  I receive 15 to 20 calls a day which I have to report to the registry.  While one set of calls may stop after a couple of days, the same people start with a different set of numbers.  I have reported over 40 numbers for this week alone.  Frustrating!

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vzw_customer_support
Customer Service Rep

@thomasjh

 

It's great to hear that you have already made use of the Do Not Call list to report these spam calls. Have you been able to check out our Call Filter application? There is a free version available, as well as a premium edition that lets you automatically block calls that have been proven to match spam habits: https://www.verizonwireless.com/support/call-filter-faqs/#what

 

RussellM_VZW

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drizzo167
Newbie

I agree the Federal Do Not Call Registry does not stop Robo calls. 

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vzw_customer_support
Customer Service Rep

Your feedback is appreciated, drizzo167. 

Call Filter, previously named Caller Name ID, is a service that helps you take control of your calls by identifying unknown numbers by name or as spam, and gives you the tools to manage those calls as you choose. http://spr.ly/6600EUv5A

 

As of 5/28/2019, the spam filter will automatically be set to block high risk spam callers when new customers subscribe to the free or paid versions of Call Filter via the app. Learn how to block numbers with the Call Filter app here http://spr.ly/6602EUv5C

 

 

The FCC is working to combat this issue with robo callers as well, but the Call Filter is a start. http://spr.ly/6603EUv5h;

We hope this information is helpful. 

 

TamaraH_VZW

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rmh2195
Newbie

community managers on here are absolutely useless. all this so called block spam should be at no charge, this is from a loyal customer for 27 YEARS......................

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drizzo167
Newbie

I agree the Federal Do Not Call Registry does not stop Robo calls. 

Where is Verizon Wireless's concern about their customers?  It was stated  in March, 2019 " free spam alerting and call blocking tools to all of our wireless customers whose smartphones support these features" 

There hasn't been any publication or notification from any of my friends or online. My respect for VW is diminishing.  They should be providing a Free service for their customer base.   OPTIMUM CABLE company announced a FREE service for their internet phone customers via NOMORABO.   Check it out ....  VW where is your service for WIRELESS  customers?????????????????????

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