I have submitted 2 rebates. I uploaded the rebate information that was required and in the time frame to submit. I reviewed and the rebate center for both rebates and it came back as ""Invalid - The line associated with this rebate requires an eligible device transaction" for both. I called Verizon customer service, after waiting for hours on hold, the representative told me that it was an error on their end and the rebates would be processed. I trusted the representative. Now, I reviewed my rebate and it still shows "Invalid - The line associated with this rebate requires an eligible device transaction." I purchased 2 new phone and traded in two older phone. What is an eligible device transaction? How was I eligible for the rebate when I ordered the phone and now invalid? What happened?
Has anyone else experienced this rebate issue. It should not be this hard to get some sort of answers prior to the rebate expiration.
#iphone13, #SamsungS21Ultra, #VerizonCustomerService