Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Reconnect device

My phone got suspended somehow so now I’m trying to reconnect device and it want let me please help

Labels (1)
Re: Reconnect device
Customer Service Rep

Wesleywhite, we want you to have reliable service with us, especially during this time. To reconnect your service:


  1. From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
  2. Tap the Menu icon Menu icon (upper-left) then tap Devices (may require scrolling down).
  3. Tap Reconnect device (beneath the device you want to reconnect).
  4. From the 'Great. How do you want to reconnect today?'' screen, select an option:
    • With the same device
    • With another device
  5. Tap Reconnect.
  6. Tap Confirm.


For additional assistance, please feel free to review this link:  


Have you tried these steps before reaching out to us?