Refund cancelled order

[Dexter91]

Okay, so I called Verizon wireless last week about the phone I Preordered last month in October 17 for $1,102.81 dollars that I never received. iPhone 12 Pro Graphite 128 GB. Order number# 19511511. Location code: P175401. The payment was taken in October 20 and was posted on my credit card on October 28. I paid off my credit card on October 29.

So after over a month of waiting for my phone, I called the Verizon Customer Care at 800-922-0204, I told them I never received my item. They told me the reason why I didn't received it because it was stuck on processing. They said there's an option to cancel the order because it didn't shipped out yet. So they canceled it and they told me to just re-order the phone again. I ordered it again and finally got it. Order number # 20215846. Location code: P175401. Price $1,091.81 dollars with $15 dollars off Verizon up rewards included.

But the previous money that I used still didn't received a refund. They basically stole $1,102.81 dollars from me. I need to know when will I get my refund/money back. I don't want to keep waiting for weeks for nothing man. I've seen people had the same problem. They waited for weeks and nothing happen. They never received their refund. It's stressful man. I want my money back. 

 

[9wood]

Something not right here very suspicious your order never got sent that was paid for so to go. This you need to place another order seems paying twice for there mistake

[Dexter91]

Yes i got charged twice. 

[vzw_customer_support]

As a valued customer, your account billing concerns are our concerns too and we're here to help resolve this matter. No one wants to incur unexpected charges and we'd be more than glad to investigate for you.

Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

https://community.verizonwireless.com/inbox

RobertC_VZW

[Dexter91]

If I still don’t get my refund by next week on Friday? I think I might have to file a dispute on my bank and I’m thinking of changing to a different carrier instead. I’ve been using Verizon for 7 years now and this never happened to me before. 

[Avlaruel]

Same thing happened to me except I canceled my order. I upgraded a line and selected the buy one get one free promo they cannot find the order for the second line they opened up therefore they can’t find the down payment that I placed on it!!!  Check my post. 

[vzw_customer_support]

We absolutely understand how you're feeling, Dexter91. Getting back everything from the order is essential. Please send us a Private Message to check the details with the order. 

ZakC_VZW

[laceykprice]

I purchased two phones in September, 2019. They were preordered. After the first one arrived, I cancelled the second. The second phone was shipped but I was never home to accept delivery (signature required) and it was shipped back. However, three years later, I still can't get them to understand I only have one phone. They claim that both phones were in use and refuse to look into the fact UPS never delivered the second phone so if it is being used, someone else s doing it. I have emailed, called, chatted, and sent letters for three years. What is my next course of action?

[vzw_customer_support]

Good day, laceykprice. As a consumer, I sincerely understand your concerns about a phone that was never received. We want you to have a great experience and we also want to get to the bottom of this issue for you. We sent you a private message to be able to access the account and review all the details about this issue, please reply to that private message for further assistance.

-Antonio

[vzw_customer_support]

Good day, laceykprice. We noticed your post and we want to make sure that we review this issue with the phone that you ordered 3 years ago and you never received. We need to access the account and review the details of that transaction and any conversations we have noted with your about this specific issue to ensure that we clarify this issue fully as soon as possible. -Antonio

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6004MEgJO

[dallashowell89]

I recently did a preorder. I ordered 2 pros on one order and a 13 on another. The 13 regular got shipped and delivered. the order made with the pros got canceled by Verizon. I have been told 5 different things. The problem here is the trade in promotion. Which is the only reason we did this upgrade at this time. We would get 800 for our trade ins vs. 440. Which is a big price in the bigger picture. My bill was only going to increase by $20 now if I don't get this fixed it will go up by 40. I will no proceed by accepting a mistake on Verizon's end, which they are unwilling to remediate. I will certainly move to another carrier.

1. One of my lines called in and canceled with the account pin.

2. Fraud department attempted to call and no one answered.

3. There was a payment processing error

4. I was told my 1 rep that a previous rep had cancelled the order.

5. I didn't meet the trade in eligibility criteria.

I think Verizon is doing this because there was an issue on their end and they do not want to come out to the public with these mistakes. Or the Fraud Department is making a profit by this action. I used to think that no one could come close to Verizon's customer service. I couldn't be any more wrong. I only have like 5 lines so they won't feel the hit. The company I work for, I manage several hundred lines. If this is the type of customer service received, I am going to seriously look at other carriers. No one should have to go through this.

[vzw_customer_support]

Hello, dallashowell89. We know how important is to get the trade in promotions applied correctly. We are going to send you a Private Note, to look in to this issue further for you. *Cassie

[Paris9701]

My order was cancelled and my charge hasn't been refunded . 

[vzw_customer_support]

We can understand your concern regarding your refund, because we'd want our money back too.  Can you please send us a Private Message, so we can look into this?  *Lisa

[punkolet]

 I am being charged for a canceled item also. Seems to be a ongoing thing with Verison. Been a customer for some time now but think its time to change companies now. 

[vzw_customer_support]

This does not sound right at all. We would never charge you for a cancelled item. I would love to help. I have sent you a private message so I can assist. 

-Amber