Refurbished device. Cannot make calls or send messages
jreyg23
Newbie

I just received my refurbished device. I am not able to make calls or send messages. It shows the bars for service and SIM card is inserted but no luck 

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vzw_customer_support
Customer Service Rep

Hello,jreyg23. Making sure your refurbished device is working as it should is key, and we are here to help. To clarify, where did you get the device from? Is this an insurance replacement? CourtneyM_VZW

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