Replaced phone smells funny
Seinnichts
Newbie

Recently lost my iPhone 12 max. Went to the store. Rep sold me a 14 pro max. He also said I didn’t have insurance on my old 12 model. Im not sure about this.

There is replacement insurance on my account now. When did this happen? Because The rep also told me they arent selling insurance for the 14 yet. But somehow I have insurance for something  from someplace. Can Verizon did up the info from my old 12 pro max? They act like it went up in a fire. 

If I can’t have insurance now for my 14 pro max, what insurance do I have instead? All very opaque. The last rep just disconnected from me. Boo

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vzw_customer_support
Customer Service Rep

We know how important it is to manage your account and device features, and want you to have total peace of mind. We'd be more than happy to help review the insurance and device history on your line, Seinnichts. To better assist, we will be sending a Private Note.

~Izzy

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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