Dear Verizon Community Forum Members,
I hope this message finds you well. I am writing to you from Pakistan, reaching out in the hopes of finding assistance with a troubling issue I am facing regarding an iPhone 15 Pro Max I recently purchased.
I saved diligently to buy this phone, believing it to be a box-packed, brand-new device from a seller I trusted. However, to my shock and great disappointment, I soon discovered that the phone has been blacklisted. This means I am unable to connect to any network, and the phone is essentially unusable for the purpose I bought it for.
As a student, I rely heavily on this phone for both my studies and to stay connected with my family. To find out that the IMEI of the device has been blacklistedโlikely due to previous issues that I was completely unaware ofโhas left me in a difficult and disheartening position. I had no prior knowledge of the blacklist status when I made this purchase in good faith.
I am writing to you with the hope that you might be able to offer some guidance or assistance in removing the device from the blacklist. I am more than willing to provide any documentation or information required to verify my situation and ensure compliance with your policies.
I would be incredibly grateful if you could consider my case with understanding and compassion. Any support you can provide would mean the world to me, and would allow me to use the phone that I worked so hard to acquire.
Thank you so much for your time and consideration.
Warmest regards,
Financial Eligibility: Paid
Blacklist status: BLACKLISTED
Thanks for reaching our regarding your device concern, bilallakhjani. I know how integral my device is to my everyday life, and I can see how impactful it is for you. In order for us to check the lock status of a device, we would need access to the Verizon account it was activated on, and if you've never had a Verizon account the only recourse is to work back with the seller for assistance.
You can learn more about our device unlocking policy here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy
-Joseph
Thank you for your prompt response and for understanding the emotional weight this situation carries for me. I completely understand the policies and processes in place, and I sincerely appreciate your explanation regarding the need for access to the original Verizon account.
However, I am in a bit of a bind. As I mentioned, I purchased this phone from a seller here in Pakistan, believing it to be brand-new and free of any issues. Unfortunately, I have no way of contacting the original owner or accessing the Verizon account it was activated on. The seller is unwilling to assist further, and I feel quite helpless in this situation.
This phone, which I worked so hard to buy, now feels like a lost investment. As a student, it was a significant purchase, and I truly need a functioning device to stay connected with my studies and family. I'm kindly asking if thereโs any possibility that you or Verizon could help in any way, given the circumstances. Even if thereโs just a small chance to resolve this, it would mean the world to me.
I completely respect your policies, but I hope you can consider my case with empathy and help guide me toward any alternative solution that could bring relief.
Thank you once again for your time and understanding. I truly appreciate any support you can offer.
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